Delivery and returns

RETURNS

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Our policy lasts 14 days. If 14 days have elapsed after receiving your item, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at hello@essmeshop.com.

Sale items (if any)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail to info@essmeshop.fr: 71-75 Shelton Street, LONDON, LND, WC2H 9JQ, United Kingdom.

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.

Shipping
To return a product, you must send it by post to: 71-75 Shelton Street, LONDON, LND, WC2H 9JQ, United Kingdom.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.